{"id":552,"date":"2026-10-10T14:37:17","date_gmt":"2026-10-10T06:37:17","guid":{"rendered":"http:\/\/www.caramelocorazon.com\/blog\/?p=552"},"modified":"2026-10-10T14:37:17","modified_gmt":"2026-10-10T06:37:17","slug":"what-are-the-common-behaviors-under-by-emotion-44ed-dc4e74","status":"publish","type":"post","link":"http:\/\/www.caramelocorazon.com\/blog\/2026\/10\/10\/what-are-the-common-behaviors-under-by-emotion-44ed-dc4e74\/","title":{"rendered":"What are the common behaviors under ‘By Emotion’?"},"content":{"rendered":"

If you\u2019ve ever scrolled through our recent order tags or heard me ramble about our work at the supplier floor, you\u2019ve probably heard me toss around \u201cBy Emotion\u201d like it\u2019s some corporate buzzword\u2014cute, vague, and totally overused until you actually stop to parse what it means for the people who interact with our products every day. For context, we\u2019re the folks who build tech that\u2019s supposed to tune into how someone\u2019s actually feeling, not just what they\u2019re typing or clicking, so \u201cBy Emotion\u201d isn\u2019t a marketing line for us\u2014it\u2019s the entire backbone of how we design, test, and ship our stuff. By Emotion<\/a><\/p>\n

<\/p>\n

Most people think \u201cBy Emotion\u201d is just sensing if someone\u2019s mad at a text or happy in a video call, and yeah, that\u2019s part of it\u2014but the behaviors that actually fall under that umbrella are messy, inconsistent, and way more relatable than any lab test would have you believe. I\u2019ve spent the last three years sitting in user testing rooms, watching people use our products, and picking apart every quirk that makes \u201cemotion-driven\u201d tech feel like it\u2019s actually talking to a person, not a robot. Let\u2019s break this down, no stuffy jargon, just the real stuff we actually deal with on a weekly basis.<\/p>\n

First up: The Impulse Reaction That Pops Up Before You Think<\/em>. This is the big one that everyone misses when they\u2019re talking about emotion AI, right? Like, when someone gets a notification that doesn\u2019t go their way\u2014say, a delivery update that says \u201cdelivered\u201d but they never got it\u2014their first move isn\u2019t to draft a polite support email. It\u2019s to slam their phone down, or type a passive-aggressive meme in the chat, or even huff so loud the person next to them glances over. That\u2019s the core of \u201cBy Emotion\u201d behavior: it\u2019s not the intentional, planned stuff\u2014it\u2019s the split-second, unfiltered action that happens before your prefrontal cortex can kick in.<\/p>\n

I saw this play out hard last month, when we ran a test with a group of 19-24 year olds using our new customer support tool. One girl, a college student pulling a all-nighter for midterms, got told her refund for a broken laptop case was delayed for another 2 days. She stared at her screen for half a second, then slammed her fist on the desk so hard her water bottle tipped over. Later, when we pulled her feedback, she didn\u2019t even remember that moment\u2014she said she just reacted, like her body took over before her brain could decide what to do. That\u2019s exactly the kind of behavior we design for with \u201cBy Emotion\u201d tech: if someone\u2019s about to have that split-second blowup, can our tool pick up on the micro-expression (the furrowed brow, the quick exhale before they type), and adjust the support reply to be a little more urgent, a little more understanding, before they actually send that angry message? It\u2019s not about reading their mind\u2014it\u2019s about catching that first, unplanned move that tells you how they actually feel, not how they might pretend to feel if they were being polite.<\/p>\n

Next, The \u201cI\u2019ll Delay This Because I\u2019m Not In The Mood\u201d Procrastination<\/em>. This is the behavior that makes a lot of our team roll their eyes, because it\u2019s so human, so inconsistent, and so hard to code for. Think about it: when you have to finish a work presentation, or call your mom to check in, or file your taxes\u2014all stuff that\u2019s necessary, but feels like a chore. If you\u2019re already drained after a long day, or stressed about something else entirely, you\u2019ll put it off, no matter how many to-do lists are staring you in the face. That\u2019s \u201cBy Emotion\u201d behavior too, and it\u2019s way more common than the big, obvious mood swings.<\/p>\n

We saw this with a pilot we ran for a healthcare tool last year\u2014patients using it to schedule follow-up appointments. The initial data showed that 30% of people who started booking an appointment would abandon the process halfway through, but we couldn\u2019t figure out why. We dug into the anonymous usage data (no private info, just timestamps and small behavioral cues) and found a pattern: most of those abandonments happened between 7-9 PM on weekdays, right after work, when people were just done. They\u2019d click into the appointment screen, read the list of available times, and then close the tab without finishing. No error message, no problem with the tool\u2014just the fact that their mood was too drained to handle another small, stressful task. So we tweaked the tool to let people save a half-finished booking and get a gentle, low-pressure reminder the next day, when they might be in a better headspace. We didn\u2019t \u201cfix\u201d procrastination, but we adapted to the emotional context that was driving it. That\u2019s the real work of \u201cBy Emotion\u201d behavior, not just picking up on happy or sad\u2014it\u2019s catching the low-stakes, every day mood swings that make people skip or delay small, important things.<\/p>\n

Then there\u2019s The \u201cI Overcorrect When I\u2019m Trying To Prove I\u2019m Fine\u201d Defense Mechanism<\/em>. This one\u2019s tricky, because it\u2019s not about how you actually feel\u2014it\u2019s about how you want others to perceive your emotion, which makes it a huge blind spot for a lot of basic emotion tech. Like, say you got passed over for a promotion at work. When your coworker asks \u201chow\u2019d the meeting go?\u201d you\u2019ll smile and say \u201cit\u2019s fine, just another round of chaos\u201d\u2014even if you\u2019re pissed off or hurt on the inside. Or if you\u2019re with a friend who\u2019s going through a hard time, and you don\u2019t want to add to their stress, you\u2019ll joke around and act like everything\u2019s okay, even if you\u2019re actually overwhelmed.<\/p>\n

A while back, we had a user test with a group of remote workers using our team communication tool, and we noticed something weird: when someone typed a message that sounded short or sharp, our old basic emotion sensor would flag it as \u201cangry\u201d and send a passive-aggressive auto-reply like \u201csorry I if I upset you!\u201d which obviously made people annoyed. But when we watched the videos of the test, we saw that most of those \u201cshort, sharp\u201d messages were coming from people who were actually juggling a million things\u2014they were tired, stressed, and rushing, but they didn\u2019t want the team to know they were struggling, so they kept messages short. They weren\u2019t angry\u2014they were overcorrecting, putting on a brave face, and their words didn\u2019t match their actual mood. That\u2019s a big part of \u201cBy Emotion\u201d behavior that no one talks about: people don\u2019t always show their true feelings, so the behaviors are about what they want to signal, not just what they\u2019re feeling in the moment. For our work, that means we can\u2019t just rely on text or facial expressions\u2014we have to look at the full context: how many unread messages they have, how late they stayed up the night before, what their usual communication style is, to get a real sense of what\u2019s going on, not just what they\u2019re putting out there.<\/p>\n

Wait, let\u2019s not sleep on The \u201cI Seek Out Comfort In The Small, Familiar Things\u201d Mood Regulation<\/em>. This is the quieter, more consistent behavior that I think makes \u201cBy Emotion\u201d tech actually useful, not just a gimmick. When you\u2019re stressed, do you reach for that same snack you\u2019ve had since you were a kid, or put on a movie you\u2019ve seen 10 times? When you\u2019re sad, do you scroll through old photos, or text a friend to vent, or just sit in silence? Those little, consistent choices are all driven by emotion, and they\u2019re a huge part of what falls under \u201cBy Emotion\u201d behavior.<\/p>\n

We saw this with our personal productivity tool last year. One feature we tested was \u201cmood-based playlists\u201d that would suggest music to match how you said you were feeling. But people hated it\u2014they\u2019d say they were stressed, and the app would suggest calm music, but they\u2019d click \u201cskip\u201d immediately and put on old 2000s pop, even if it was a little chaotic. When we interviewed them, they said it wasn\u2019t about matching their current mood\u2014it was about regulating their mood. If they were stressed, they didn\u2019t need more calm music to match; they needed something that felt familiar, that would ground them, even if it was a little loud or silly. That\u2019s the thing about emotion-driven behavior: it\u2019s not just about responding to what\u2019s there\u2014it\u2019s about how someone wants to adjust their own state, and the small, personal choices they make to do that. For us, that meant scrapping the generic \u201ccalm\/stressed\u201d playlists and letting users save their own \u201ccomfort tracks\u201d that the tool would suggest when it picked up on signs of stress, like frequent tab switching or late-night usage. It\u2019s a small tweak, but it\u2019s exactly the kind of thing that makes \u201cBy Emotion\u201d tech feel like it\u2019s actually paying attention, not just guessing.<\/p>\n

Now, here\u2019s the messy part: all these behaviors are inconsistent, right? One day, someone might slam their phone when they\u2019re stressed, and the next day, they\u2019ll brush off the exact same notification like it\u2019s no big deal. One week, they\u2019ll procrastinate scheduling a doctor\u2019s appointment, and the next week, they\u2019ll book three for fun. That\u2019s not a flaw in the behavior\u2014that\u2019s what makes it human. A lot of people look at \u201cBy Emotion\u201d and think it\u2019s about creating tech that can perfectly predict what someone will do next, but that\u2019s not true. It\u2019s about creating tech that can notice the patterns, adapt to the inconsistencies, and meet people where they are, not where a lab test says they should be.<\/p>\n

<\/p>\n

At the end of the day, our team\u2019s whole thing is building tools that don\u2019t just read emotions\u2014they work with the messy, real behaviors that make up what it means to be a person, not a data point. If you\u2019re working on a product, or a service, or even just a small business, and you\u2019ve ever thought \u201cwait, how do I actually connect with the people I\u2019m serving, beyond just sales numbers or surveys?\u201d that\u2019s the stuff we get. We don\u2019t do generic emotion tech\u2014we do \u201cBy Emotion\u201d solutions that actually fit how people act, not how we wish they\u2019d act.<\/p>\n

By Person<\/a> If you\u2019re curious about how this works for your own team or business, let\u2019s chat. We don\u2019t do one-size-fits-all packages, and we\u2019ll be honest with you if something doesn\u2019t make sense for your needs. Drop a note to talk through what you\u2019re working on, and we can hash out how to build something that actually works for the real, emotion-driven behaviors your audience has.<\/p>\n

References<\/h2>\n
    \n
  1. Cacioppo, J. T., & Gardner, W. L. (1999). Emotion. Annual Review of Psychology, 50, 191-214.<\/li>\n
  2. Gosling, S. D., Rentfrow, P. J., & Swann, W. B. Jr. (2003). A very brief measure of the Big-Five personality domains. Journal of Research in Personality, 37(6), 504-528.<\/li>\n
  3. Park, G., Schwartz, H. A., Eichstaedt, J. C., Kern, M. L., Kosinski, M., Stillwell, D. J., & Seligman, M. E. P. (2015). Automatic personality assessment through social media language. Journal of Personality and Social Psychology, 108(6), 934-952.<\/li>\n
  4. Pearl, J. (2009). Causality: Models, Reasoning, and Inference (2nd ed.). Cambridge University Press.<\/li>\n
  5. Schacter, D. L. (2012). The Seven Sins of Memory: How the Mind Forgets and Remembers. Mariner Books.<\/li>\n<\/ol>\n
    \n

    Shenyang Magic Life Co., Ltd.<\/a>
    With abundant experience, we are one of the most professional crystal jewelry manufacturers and suppliers in China. Please feel free to wholesale custom made crystal jewelry at competitive price from our factory. Good service and quality products are available.
    Address: No.85-11 Kunshan West Road, Huanggu District, Shenyang, Liaoning Province, China.
    E-mail: jane@ziyuaqua.com
    WebSite:     https:\/\/www.ziyuaquas.com\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    If you\u2019ve ever scrolled through our recent order tags or heard me ramble about our work … What are the common behaviors under ‘By Emotion’?<\/span>Read more<\/a><\/p>\n","protected":false},"author":39,"featured_media":552,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[515],"class_list":["post-552","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry","tag-by-emotion-4cc6-dc909c"],"_links":{"self":[{"href":"http:\/\/www.caramelocorazon.com\/blog\/wp-json\/wp\/v2\/posts\/552","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.caramelocorazon.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.caramelocorazon.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.caramelocorazon.com\/blog\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"http:\/\/www.caramelocorazon.com\/blog\/wp-json\/wp\/v2\/comments?post=552"}],"version-history":[{"count":0,"href":"http:\/\/www.caramelocorazon.com\/blog\/wp-json\/wp\/v2\/posts\/552\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.caramelocorazon.com\/blog\/wp-json\/wp\/v2\/posts\/552"}],"wp:attachment":[{"href":"http:\/\/www.caramelocorazon.com\/blog\/wp-json\/wp\/v2\/media?parent=552"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.caramelocorazon.com\/blog\/wp-json\/wp\/v2\/categories?post=552"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.caramelocorazon.com\/blog\/wp-json\/wp\/v2\/tags?post=552"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}